October 2017, Part I
Path Forward Applauds National Workforce Development Month Efforts. Recently, Path Forward Senior Advisors Broderick Johnson and Robert Doar praised the bipartisan approach to S.Res.267, a resolution unanimously approved by the U.S. Senate to designate September as “National Workforce Development Month.” The resolution promotes the American workforce and acknowledges the crucial role workforce development plays in growing the economy. “Millions of young people get their first jobs in the service sector, and employers across the restaurant and retail industries are engaged in efforts to create development and advancement opportunities,” said Johnson. “…In this changing economy there are critical roles for policymakers, NGOs, companies and skills-providers to play,” said Doar.
RISE Up Connects Retailers With Qualified Job Candidates. The National Retail Federation’s Katie McBreen recently penned a recap on last month’s RISE Up hiring fair in Baltimore. Nearly 100 job seekers that completed Retail Industry Fundamentals, a training and credential program from the NRF Foundation, were invited to attend the event for one-on-one interviews with retailers such as BJ’s Wholesale Club, Macy’s and Under Armour. Overall, 80% of RISE Up learners received a job offer on the spot or were offered a second interview as a follow up.
Learning How To Brew A Proper Cup O’ Joe. On October 4, the Dallas Observer reported on the opening of White Rock Coffee’s “coffee lab,” an 800-square foot training facility adjacent to one of the local coffee company’s existing stores. The lab will not only provide training for White Rock Coffee’s own baristas, but also offer classes designed for the public on topics including brewing coffee and espresso. The Specialty Coffee Association plans to certify the facility to provide high-level industry training required for many coffee industry certifications.
Panera Digitizes Personalization. Last week, SmartBrief wrote on Panera Bread’s reinvented tech-driven customer experience, as explained by the food chain’s VP of Experience Design during the NRF’s Shop.org conference. In order to adhere to the changing landscape of technology, Panera has taken a multi-faceted approach to ensure its technological advances maintain quality customer-service, offering a delivery service specific to each market, installing kiosks in stores, and revamping its digital and mobile experience. With each new initiative, Panera’s team assesses whether they were completing the job that was intended, ensuring they learned from the experience.
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