October 2017, Part II


pfpOctober 2017, Part II


What Sephora Creates Opportunities For Women In Tech. John Simons of the Wall Street Journal recently examined how women fill a majority of digital and engineering roles at beauty retailer Sephora. With a dedication to technology and strong connection to the consumer, Sephora has attracted female digital leadership across the company, from marketing and customer experience, to back-end programming. “Even if a female candidate doesn’t have all the requirements for a technical job, we want that person to come in and show what they can do,” said Yvette Nichols, Sephora’s vice president of talent.


NRA ProStart Connects Deaf Students With Culinary Training. Last week, The News Herald wrote on the North Carolina School for the Deaf’s (NCSD) ProStart program, a two-year curriculum designed by the National Restaurant Association that offers skills-training with hands-on learning. NCSD instructional coach Sarena Fuller wants her high school students to leave class feeling like they can pursue a career in the service industry. “Whatever they choose to do, if they are interested, they could not only have a Subway job, but they could have a career,” she said. “This is an empowering program and I think that is the big thing that drew me to it.”


How Under Armour Built The Top-Rated U.S. Internship Program. On October 12, Forbes interviewed Chris Hong, VP of Talent Acquisition, Human Resources at apparel and lifestyle brand Under Armour. Hong spoke about Under Armour’s internship program, recently rated the highest in the country, and what the company does to ensure top talent gets the most from the experience. “Support from all levels makes an impact,” Hong noted. “From our managers and mentors who work directly with the Rookie, to our executives who take part in our Leadership Speaker Series, we have incredible leaders at all levels who are generous with their time.”


Service Sector Entrepreneur On Career Success. In a recent Huffington Post Q&A, MOD Pizza co-founder Ally Svenson discussed her journey as a service industry entrepreneur. At a young age, Svenson and her husband both left stable jobs to build their first business, Seattle Coffee Company (SCC). The couple grew SCC to 75 locations in under 3 years, eventually selling the gourmet coffee retailer to Starbucks. Offering her advice for budding entrepreneurs, Svenson said: “…make sure you care deeply about what you are doing, truly believe that what you are doing needs to be done and then surround yourself with amazing people that inspire you.”


Neiman Marcus Enhances Associate & Customer Experience With New App. Last week, Retail Customer Experience reported on Theatro, an intelligent assistant and voice-controlled mobile app platform used in 23 Neiman Marcus Last Call stores nationwide. Scott Emmons, who runs Neiman Marcus’ Innovation Lab, explained how the company realized a need for a communication tool to better connect its associates and foster an enhanced customer experience. “Now our employees can speak one-on-one to each other through Theatro using a simple voice command,” he said. “They can help a customer check stock or find the price of a product without having to walk away or even break eye contact.”


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