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In the News

Why retail’s artificial intelligence bet is all wrong (Quartz, March 5, 2018)

Richmond Black Restaurant Experience kicks off with food truck festival celebrating diverse food scene (Richmond Times Dispatch, March 5, 2018)

Culinary arts students learn kitchen basics (Wahpeton Daily News, March 2, 2018)

Lowe’s offers $2,500 to employees who learn a trade (Axios, February 28, 2018)

Why It’s Hard to Make Cold Cash Delivering Hot Food (The Wall Street Journal, February 28, 2018)

Grubhub’s Newest Initiative Aims to Promote Women-Led Restaurants (The Daily Meal, February 27, 2018)

Starbucks opens its first Reserve store and said it sees retail rents easing (Reuters, February 27, 2018)

Why Amazon And Retailers Can Both Win In 2018 (Forbes, February 26, 2018)

Retailers adapt to millennials, e-commerce (Seattle Journal of Commerce, February 22, 2018)

Hilltop Tavern’s chef always wanted to be part of the neighborhood. Mission accomplished. (Courier Journal, February 20, 2018)

WeShop? WeWork preps a retail push (CNN, February 20, 2018)

The IoT’s Impact on the Future of Retail (Forbes, February 20, 2018)

Walmart’s ‘academy’ opens with first 60 grads, — caps, gowns and high-fives included (The San Diego Union Tribune, February 16, 2018)

Do Restaurants Love Instagram? It’s Complicated (Refinery 29, 2018)

Black Restaurant Week: Across U.S., Events Remind Diners, ‘We’re Here. Support Us’ (NPR, February 14, 2018)

To Stay Competitive, Amazon Is Building Out Its Physical Presence, While Walmart Focuses on Digital (Adweek, February 12, 2018)

Let’s escape reality and play mall apocalypse in a new video game? (The Real Deal, February 10, 2018)

Retail, Restaurant Business Growing With Minority Participation (WXPR Morning Edition, February 9, 2018)

Why Best Buy is investing in employees (Retail Dive, February 7, 2018)

How restaurants mine your personal data to get a competitive edge (WISN, February 7, 2018)

Walmart has acquired a virtual reality startup as part of its tech makeover (Forbes, February 6, 2018)

Location Intelligence, Personalization, and the Changing Face of Retail Success (Forbes, February 6, 2018)

Cooking competition gives Maine students a taste of restaurant work (Bangor Daily News, February 5, 2018)

Local restaurant employees in unexpected need have outlet for financial help (Ledger Enquirer, February 2, 2018)

Restaurants driving retail growth in Downtown Cleveland (Biz Journals, February 1, 2018)

McDonald’s to open 1,000 new restaurants, speed up tech upgrades (USA Today, January 30, 2018)

Exploring The Future Of Retail In A World Powered By Blockchain (Forbes, January 30, 2018)

Walmart partners with Rakuten for online groceries and ebooks (Digital Trends, January 28, 2018)

Starbucks Falls Out of Step With the Restaurant Industry (Bloomberg Gadfly, January 25, 2018)

Women make up less than 20% of US chefs. Louisville chef Edward Lee wants to change that (Courier Journal, January 25, 2018)

UberEats Buys David Chang’s Food Delivery Service Ando (Tech Times, January 24, 2018)

Burger King Owner Appoints Tech Czar in Bid to Modernize Chain (Bloomberg, January 22, 2018)

Walmart CEO Talks Technology, Training and Embracing Change (Hardware Retailing, January 22, 2018)

Amazon Go cashierless convenience store opening to the public (Seattle Times, January 21, 2018)

Pablo Isla on Four Pillars of the Retail Industry (The Wall Street Journal, January 17, 2018)

With Plenty Of Jobs Waiting, Classes Begin Soon At Community College’s New Culinary Education Center (WAMC, January 18, 2018)

At Retail Trade Show, Technology Is the Star (New York Times, January 16, 2018)

Beyond the Classroom: Comcast/Goodwill Job Training Program Places Graduates in Retail Roles (Crosscut, January 16, 2018)

Walmart CEO McMillon Champions Employee Training And Business Transparency (Retail Touch Points, January 15, 2018)

Walmart, Citing Tax Cuts, Will Raise Starting Wages and Expand Benefits (New York Times, January 11, 2018)

Gucci Takes Experiential Retail To The Next Level (Forbes, January 9, 2018)

McDonald’s beefs up with new technology (Williams News, January 9, 2018)

NRF 2018: The Case for Modern Workplace Learning in Retail (Retail Dive, January 11, 2018)

As Amazon And Walmart Duke It Out, Niche Retail Can Thrive (Fast Company, January 9, 2018)

Retail workers’ jobs are transforming as shoppers’ habits change (AP, January 8, 2018)

How to Grow Restaurant Sales with Technology Innovation (QSR, January 2018)

Food Retailing Is Preparing For Another Tech Revolution (Forbes, January 3, 2018)

Why beauty will continue to rule retail in 2018 (HR Dive, January 2, 2018)

Restaurants turn to VR and AR for training (HR Dive, January 2, 2018)

Lanier High School students receive culinary training (San Antonio Express News, December 28, 2017)

Samsung’s vision for the future of retail is a store that doesn’t try to sell you anything — take a look inside (Business Insider, January 2, 2018)

Amazon will buy Target in 2018, influential tech analyst Gene Munster predicts (CNBC, January 2, 2018)

Why it Still Pays to Start Your Career in a Restaurant (QSR, December 2017)

In America’s Most Middle-Class City, the Mall Is Dying. Here’s Why (The Wall Street Journal, December 20, 2017)

Released prison chef, given 2nd chance, opens new restaurant (AP, December 19, 2017)

Kroger just opened its first restaurant — and the food looks nothing like what you’ll find in the grocery store (Business Insider, December 19, 2017)

Story-Based Retail And The Evolving Role Of Merchandiser (Forbes, December 18, 2017)

Fast food chains like In-N-Out are quickly becoming jobs people want to have (Business Insider, December 15, 2017)

Bistro 489 to Open at Medford Voc-Tech in 2018 (Eater, December 14, 2017)

Retail’s November Job Gains Mask Decline In Store-Based Jobs, Rise Of E-Commerce Roles (Forbes, December 13, 2017)

Inmates learn recipe for success in culinary classes (The News-Enterprise, December 13, 2017)

Miso Robotics Hires COO to Help Expand Restaurant Installations (Los Angeles Business Journal, December 12, 2017)

Compelling, Creepy, Annoying Or Just Bad? Retail’s Personalization Opportunity (Forbes, December 12, 2017)

Pizza restaurant owned, operated by the deaf to expand nationwide (ABC News, December 11, 2017)

How Wal-Mart is using technology to prepare for the holiday retail rush (Orlando Business Journal, December 7, 2017)

Retail’s newest bad word: Walmart drops ‘stores’ from its formal name (Washington Post, December 6, 2017)

Chef visits Pleasant Grove School (The Shawnee News Star, December 6, 2017)

Short-Term Stores Now a Permanent Fixture in New York Retail (The Wall Street Journal, December 3, 2017)

How Liz Rodbell Reshaped the Modern Lord & Taylor (Footwear News, November 30, 2017)

Philadelphia-based fast-casual chain honeygrow raises $6M (Philadelphia Business Journal, November 30, 2017)

10 things that won’t change for restaurants in 2018 (Nation’s Restaurant News, November 28, 2017)

How Walmart is using tech this holiday season (Retail Dive, November 28, 2017)

Time served: Portland restaurateurs consider hiring from Oregon’s prison system (Street Roots News, November 24, 2017)

Connectivity Finally, a Useful Application for VR: Training Employees (MIT Tech Review, November 22, 2017)

Restaurant owners finding strong appetites in Detroit (AP, November 20, 2017)

The 4 Reasons Why 2017 Is a Tipping Point for Retail (The Atlantic, November 16, 2017)

Chef talks about new Tulsa restaurants, new culinary program, more (Tulsa World, November 15, 2017)

Charting job success for everyone: Goodwill provides the path (NewsOk, November 15, 2017)

Why some retailers say there’s gold in that ‘silver tsunami’ (Washington Post, November 15, 2017)

Lord & Taylor’s New Strategy Sums Up Retail in 2017 (Racked, November 14, 2017)

How the Service-Sector Can Help Launch Careers (Inside Sources, November 14, 2017)

For the Healys of The Boathouse restaurants, restaurant business is a family affair (Richmond Times-Dispatch, November 13, 2017)


Starbucks’ next move: Italian restaurants (Washington Post, November 7, 2017)

Where Americans found jobs: Restaurants and health care (ABC News, November 3, 2017)


People would rather shop with friends than Alexa, for now (CNET, October 31, 2017)

Nike challenges Lululemon with ‘Pant Studios’ (Retail Dive, October 30, 2017)

Clothing retailers offer new tech tools to help shoppers find right fit (AP, October 30, 2017)

Rick Bayless to offer culinary training to low-income students at The Hatchery (Chicago Tribune, October 25, 2017)

It’s Time for Seasonal Hiring (San Diego Tribune, October 24, 2017)

Designed For Joy: New nonprofit provides work, training for low-income women (WRAL, October 22, 2017)

New restaurant opens doors early to help local charities (WRDW, October 20, 2017)

Wal-Mart near deal to give Lord & Taylor website space: WSJ (Reuters, October 19, 2017)

Mike Isabella, Washington’s restless restaurateur (Atlanta Journal Constitution, October 17, 2017)

Hospitality, culinary courses offered in Pequot Lakes, area schools (Pine and Lakes Echo Journal, October 15, 2017)

High-tech Subway restaurant opens in Lancaster County (Central Penn Business Journal, October 11, 2017)

Jamie Oliver is Using “Dish Level” Data to Improve His Restaurants (The Spoon, October 11, 2017)

Culinary schools struggle to match realities with perceptions in restaurant work (Nation’s Restaurant News, October 11, 2017)

Most retailers see AI in their future (Retail Dive, October 10, 2017)

Walmart sees the future and it is digital (Washington Post, October 10, 2017)

Why Tablets on Restaurant Tables Are Here to Stay (Eater, October 5, 2017)


Pop-Up Shop Teams With Neiman Marcus to Solve Retail ‘Pain Points (Bloomberg, October 3, 2017)

b8ta, a tech retailer, wants to get consumers excited about retail by letting them try gadgets before they buy (CNBC, October 1, 2017)

Lululemon CEO: Retail isn’t dead because people ‘crave human connections (CNBC, September 28, 2017)

Over dinner, Chicago residents connect with homeless (Chicago Tribune, September 24, 2017)

At a job fair with Eric Holder and Howard Schultz, hundreds of young people get on-the-spot offers (Washington Post, September 22, 2017)

Lessons From Katrina: How Restaurants Can Be Beacons In A Catastrophe (NPR, September 20, 2017)

Root accepting applications for training program (Wicked Local Beverly, September 18, 2017)

Memphis a Food Town in Which Restaurants Build Community (Daily News, September 18, 2017)

McDonald’s New High-Tech Restaurant Opens Thursday Downriver (CBS Detroit, September 14, 2017)

Hospitality Lessons From Waffle House (Skift, September 14, 2017)

Target executives emphasize innovation on week of employee meeting (Star Tribune, September 12, 2017)

Retail group launches Rise Up retail training in Baltimore (Baltimore Sun, September 11, 2017)

For Front-Line Workers, The Right Classes Could Lead To $60,000-A-Year Jobs (Forbes, September 11, 2017)

Retail mashups bring experiences such as getting a tattoo and shopping together (USA Today, September 11, 2017)

Virtual Reality Pop-Up Shops Are the Future of Experiential Retail (Huffington Post, September 7, 2017)

River Bistro’s Max Hardy on helping black chefs break into Detroit’s restaurant industry (Detroit Metro Times, September 6, 2017)

To get sales kicking, LL Bean renews focus on the outdoors (AP, September 5, 2017)

Houston restaurant community cooks up support for shelters and first responders (PBS news, August 31, 2017)

Future of Retail (NRF, August 23, 2017)

Second Harvest food mission, culinary kitchen gives Rep. Foxx reason for optimism (Winston Salem Journal, August 22, 2017)

Local restaurants pay it forward with food donations (The Star Democrat, August 21, 2017)

How New York Restaurants Are Embedding Social Change in Business (Eater, August 17, 2017)

Language training benefits speak volumes for Panda Restaurants (Employee Benefits, August 17, 2017)

Restaurants’ style may change, but purpose won’t (San Francisco Chronicle, August 11, 2017)

Food Bank Program Helps Feed The Needy While Training Chefs (CBS Baltimore August 9, 2017)

SnapChef helps food businesses fill jobs — with workers it has trained (Boston Globe, August 9, 2017)

At the Heart of Every Restaurant (Washington Post, August 7, 2017)

From even the worst summer job, bright spots emerge (Seattle Times, August 1, 2017)

Why quick-service restaurants are putting in-store tech on the menu (Marketing Dive, July 31, 2017)

The ‘Uber of restaurant staffing’ is coming to Philly (Philly Voice, July 29, 2017)

The Latest Industry to Tap Virtual Reality Technology? Restaurants. (Washington City Paper, July 28, 2017)

Switching Careers Doesn’t Have to Be Hard: Charting Jobs That Are Similar to Yours (New York Times, July 27, 2017)

New initiative combines culinary, business training to help at-risk teens (KOB, July 25, 2017)

Students pick up job skills with summer work program (Peninsula Clarion, July 24, 2017)

Seattle cafe offers job training for people leaving street life (King Five, July 23, 2017)

Epicurean tour through Italy sends budding chefs to school (Cape Gazette, July 21, 2017)

CVS Health opens Fort Bragg training facility (Drug Store News, July 20, 2017)

Donation to expand retail language training program (Supermarket News, July 19, 2017)

They fought for our country, but struggle to find jobs. Now, one vet is training them to be chefs (Bradenton Herald, July 12, 2017)

How a Literature Major Became Chanel’s First Global CEO (Wharton, July 11, 2017)

Teen saves man’s life on 2nd day of restaurant job (CBS News, July 5, 2017)

Restaurants Can Be a Lifeline for the Formerly Incarcerated — and Vice Versa (Eater, June 23, 2017)

Unemployed find work in kitchens through special training (KSHB, June 23, 2017)

Pathways to Success: Empowering the Next Generation to Achieve (Huffington Post, June 23, 2017)

Apprenticeships pave the way to the American dream (Fox News, June 15, 2017)

Retail’s Reinvention Story is Just Getting Started (National Retail Federation, June 14, 2017)

McDonald’s to hire 250,000 employees this summer, to use Snapchat to lure millennial job seekers (CNBC, June 12, 2017)

With summer around the corner let’s rethink how our society views service sector jobs (The Hill, June 8, 2017)

Walmart is using virtual reality to train its employees (Business Insider, June 1, 2017)

New Valley Junction Restaurant to Offer Homeless Job Training (WHO, April 3, 2017)

Service industry gives women a path to opportunity (Crain’s Cleveland Business, March 28, 2017)

New Beginnings (Tasting Table Magazine, March 27, 2017)

94-year-old woman celebrates 44 years working at McDonald’s (ABC, March 26, 2017)

These Chefs‘ First Kitchen Jobs Made Them Who They Are Today (Bon Appetit, March 9, 2017)

All Fired Up: Women Are the Rising Stars of the DC Food Scene (On Tap Online, March 4, 2017)

Bloomingdales, Altar’d State share associate training success stories (Retailer Customer Experience, February 28, 2017)

Barista in training through Stepping Stones (DC Courier, February 26, 2017)

Restaurant apprenticeship program underway (Nation’s Restaurant News, February 21, 2017)

Workers’ gamble on Foxwoods paid off 25 years ago (The Bulletin, February 12, 2017)

Chicago Black Restaurant Week, starting Sunday, offers discounts at black-owned restaurants (Chicago Tribune, February 7, 2017)

Salem High and Starbucks partnership helping students gain real-world job skills (WSLS 10, February 6, 2017)

John Persons reflects on journey from wrangling carts to Tops president (The Buffalo News, January 30, 2017)

The service sector is a great place to begin a career. It’s where I got my start 50 years ago (BDN Maine, January 23, 2017)

Retail group launches training for entry-level job seekers (AP, January 14, 2017)

Commentary: Restaurants serve up success for Missouri (St Louis Business Journal, Jan 12, 2017)

Restaurant job helps North Charleston man succeed after homelessness (The Post & Courier, December 29, 2016)

How Shark Tank’s Daymond John Built Fubu While Working at Red Lobster (Fortune, December 27, 2016)

Along With Mouthwatering Platters, The Halal Guys Plans To Offer Real Career Pathways at Its Halsey Street Location (Brick City Live, December 19, 2016)

Letter: Service industry deserves thanks (The Columbus Dispatch, December 19, 2016)

Seasonal hiring provides boost to employers and workers alike (By Vic Allred, Kansas City Star, December 14, 2016)

New restaurant Comal serving up job training and hope for Denver women (Denver Channel 7, December 12, 2016)

Free culinary training helps fill restaurant staffing shortage ( By Sacha Pfeiffer, Boston Globe, November 28, 2016)

‘Soft skills’ increasingly in demand among employers (By William Thorton,, November 28, 2016)

Black Friday deals pulled in more shoppers, with record amounts spent via the Web (By Javier David, CNBC, November 28, 2016)

First Jobs A Critical First Step To A Successful Career (By Bill Thorne, November 21, 2016)

Serving In The Military Serves As Foundation For Success (By Peter J. Mihajlov, Huffington Post, November 11, 2016)

My First Job (By Mayor Marty Walsh, Medium, October 27, 2016)

Cibo chef makes successful return to the kitchen after five-year hiatus (By Dan Gigler, Pittsburgh Post-Gazette, October 19, 2016)

How Did Walmart Get Cleaner Stores and Higher Sales? It Paid Its People More (By Neil Irwin, The New York Times, October 15, 2016)

Miss Betty retires from J.C. Penney after 67 years (By Vickki Dozier, Lansing State Journal, October 12, 2016)

Family Sends Pizza Delivery to Check on Grandma After Hurricane (By Catherine Thorbecke, ABC News, October 12, 2016)

Obama: ‘My Brother’s Keeper’ will benefit US economy (AP, October 11, 2016)

The Thing About #FirstJobs?: They’re Good for Young People and Good for Business (By Jeffrey Zients and Valerie Jarrett, The White House Blog, October 11, 2016)

Former dishwasher wants to save Carnegie Deli from closing (By Gabrielle Fonrouge, New York Post, October 3, 2016)

College Professors Go Back To School To Learn About Retail (By Ellen Davis, NRF, October 3, 2016)

Starbucks to open new job training cafe for young workers in Long Beach (By Andrew Edwards, The Press Telegram, September 29, 2016)

Proposed Federal Bill Would Create New Job Programs for Opportunity Youth (By Sarah Barr, Youth Today September 23, 2016)

Hispanic Heritage Month: Meet the Rising Latino Food Stars (NBC News, September 19, 2016)

Selling a Big Chain to Locals (By Bourree Lam, The Atlantic, September 15, 2016)

Women in Business Q&A: Eileen Fisher, Founder & Chairwoman, Eileen Fisher Inc (By Laura Dunn, Huffington Post, September 14, 2016)

Celebrating The Service Industry (Buzzfeed, September 1, 2016)

The Value of Service Sector Summer Jobs (By Cicely Simpson, Medium, May 13, 2016)

Atlanta chef honored with one of eight national awards (By Yvonne Yusel,, March 10, 2016)

National Restaurant Association Educational Foundation Recognizes Exceptional Restaurateurs as 2016 Industry Award Winners (March 8, 2016)

America’s restaurants, beyond the campaign photo op (By Cicely Simpson, The Hill, March 8, 2016)